PlaceAnew Support
Answers to common questions. Can't find yours? Email support@placeanew.com.
Questions
Which iPhone or iPad do I need?
Scanning needs a LiDAR Scanner: an iPhone 12 Pro or a newer Pro model, or an iPad Pro from 2020 or later. The LiDAR Scanner is the small black circle next to the cameras on the back.
Do I need an account?
No. Tap Continue locally on the sign-in screen and start scanning. You can sign in later with Apple, Google or an email address.
Where are my scans saved?
On your iPhone or iPad, inside PlaceAnew. They are not uploaded to us. Because of that, deleting the app also deletes its scans, so export anything you want to keep first.
How accurate are the measurements?
PlaceAnew measures with the LiDAR Scanner, and the results are good for planning, layouts and talking with a contractor. It is not a professional survey. Always check key dimensions with a tape measure before you order materials or cut anything.
What does "estimate" mean on my plan?
When PlaceAnew cannot see something clearly, like a wall hidden behind furniture or the kind of floor in a room, it fills it in from what it did see and marks it: dashed lines on the plan, or the word "estimate". Check those parts in person.
Can I fix mistakes in the plan?
Yes. Open the floor plan and use the editor to move walls, change doors and windows or rename rooms. PlaceAnew keeps earlier versions, so you can go back.
How do I share a plan?
Open the project and tap the share button at the top. You can send a PDF report, SVG and DXF floor plans or a USDZ 3D model by AirDrop, Mail or Messages, or save them to Files.
I don't see "Fix with AI". Why?
AI tools are being tested with a small group and are not available to everyone yet. When one is available to you, the app will show it and explain what it does.
Delete your account
You can delete your PlaceAnew account in the app at any time:
- Open PlaceAnew and go to Account.
- Tap Delete Account, then confirm.
This permanently deletes your PlaceAnew account and the account data we keep on our servers. It cannot be undone. Scans saved on your device stay there; delete them in the app, or delete the app.
If you signed in with Apple, also open iPhone Settings > Apple Account > Sign in with Apple and stop using Apple ID with PlaceAnew. The app reminds you when this is needed.
Can't open the app? Email support@placeanew.com from the email address on your account with the subject Delete my account. We will delete it and tell you when it is done.
Report a problem
Email support@placeanew.com and include:
- your iPhone or iPad model and iOS version,
- what you were doing and what happened,
- a screenshot or screen recording, if you can.
Testing PlaceAnew through TestFlight? Take a screenshot in the app and tap Share Beta Feedback; it reaches us with your device details.
Still need help?
Write to us and a person from the PlaceAnew team will answer.
support@placeanew.com